Right of revocation
§ 3 Right of revocation - Right of Return
The customer has the right to revoke the sales contract in writing within 14 days without giving a reason (e.g. letter, fax, e-mail), or by returning the goods without giving a reason. The term of revocation begins with the receipt of the goods by the customer.
It is sufficient for the customer to send the notice of revocation or the goods in time. Both the returned goods and the notice of revocation must be adressed to: Edition Caro Ruscello, Bertelestraße 48 D 81479 Munich.
The right of return is not applicable if the returned goods are damaged to a degree beyond what results from their inspection - as would have been possible for the customer in a retail shop for example. Audio CDs can only be sent back in original packaging (still sealed in cellophane ).
§ 4 Consequences
Goods are to be returned to ECR at the customer's risk , whereby the customer has to pay the costs of the return, if the delivered goods correspond to the ordered.
Payments received will be returned within 4 weeks, unless the returned goods are damaged more than they would be by normal handling ( i.e. deteration exclusively to their inspection). In this case, ECR will withhold a reasonable part of the payments already been made.
